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App download stuck on "Starting Download" in app store for Windows 10

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HP Pavilion Laptop 15-eh0xxx
Microsoft Windows 10 (32-bit)

I have been trying to download iTunes from the app store for four days. The process is stuck on "starting download" and hasn't moved. I've tried running updates and restarting the laptop, restarting the Microsoft Store app, and just about everything in between. Tried reaching out to support and they were no help at all. Anyone else having this issue or know how to resolve it?

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If you were speaking with HP Support - True - third party software that won't cooperate is usually not a "computer branded hardware" issue (so is not an issue for HP Support).  Just the wrong people to ask in this case...


Third Party Software that won't download is almost always something to do with

  • Windows - stuck / preventing / balking because it dislikes the input, is in the middle (or need) of Windows Updates,
  • The Browser - similar to Windows File system troubles, but more likely cookies / cache / permission issues,
  • The Software - "left over bits" - pieces of the same kind of software stuck somewhere in your account or in the Windows File system,
  • Security software on the system identifying the software as evil, disallowed, in some way "unsuitable".


That said, if you have not done so, troubleshoot this from the "iTunes" side of the issue.

If you can't install or update iTunes for Windows 


Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion Laptop PC 15-eh0000 


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