Apps on Microsoft Store do not open

[Laberuchy]

I open the Microsoft Store and click on an app and it does not load. I bought this laptop yesterday. 

[banhien]

@Laberuchy 

Can you see option to Get or Install it ? You have to Get or Install it BEFORE it can run or load.

Regards,

[Laberuchy]

Hi @banhien

It does not let me get to that part.  The store opens, I click on an app and that's where it stays "loading" and does not get to any other place in order for me to install it. 

[WyreNut]

Would you be so kind as to tell us the model number of your HP device?  Almost sounds like you're using a ChromeOS device...

WyreNut

[Laberuchy]

 

[WyreNut]

What version of windows?  10 or 11?

Are you using the "MicroSoft Store" button, or a browser?  Try a different browser.

A new laptop will undergo a lot of "catch-up" with Windows updates in the background.   Leave it on for a few hours and check settings/windows updates for the latest from Microsoft. 

WyreNut

[Laberuchy]

How can I find out which Windows it is?

I am clicking on the Microsoft Store button.  

[WyreNut]

In the search box by the Windows Start icon, type the word:    winver

So you don't see a "Get" button at all???

WyreNut

[Laberuchy]

Windows 11

It does not get to that page in order to click "get". It stays loading.

[WyreNut]

Sorry, I have no clue why you can't access the Microsoft Store

Could be a messed up wifi connection, or something way out of ordinary.

Use another computer to see if it can access MS Store.   Move your computer to another wifi access point and try again.

WyreNut