• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Probook 440 G8 Notebook PC
Microsoft Windows 11

I have just got this laptop and I cannot open office as well as one drive ect. It just loads for so long and then times out?

5 REPLIES 5
HP Recommended

@AprilLou21 

 

Did you pay for the product ? Normally you get a TRIAL version and after 30 or 60 days you have to pay otherwise it won't open.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

@AprilLou21 

My guess is that this is a networking issue.  Why?

 

Because Office 365, which is what probably came preloaded, is a SUBSCRIPTION product -- meaning, it has to contact Microsoft online to verify the product code and that the subscription is still active.

 

OneDrive is also an online product -- as it has to contact the MS Servers to access your account to save and/or retrieve files.

 

So, if I was you, I would make sure I could access the Internet.

 

If that works OK, then you would have to contact Microsoft support, because since these are both MS products, we have no way to diagnose or debug errors with them.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

I am connected to the Internet and I have an office subscription, I just can't get to the login screen to put my details in to get to it

HP Recommended

I have an office subscription through my university, but I can't even get to a screen to log in, the app itself just won't open

HP Recommended

@AprilLou21 

Then, this is probably a Volume License obtained by your University -- so the thing to do at this point is take the PC in to them and have them work with you to get THEIR Office product activated.  We have no way to assist in that.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.