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HP Recommended
HP Pavilion Gaming Laptop 15-dk0xxx
Microsoft Windows 10 (64-bit)

I had reset my laptop and all the software that came with it were deleted but windows found all the drivers and updates. Everything that came with PC is there but the only thing missing is the B&O Sound Equalizer Play App, I have the all the latest drivers and all but the windows application that it had (GUI control for the sound) which was something like APO Equalizer is now not there. I searched everywhere and couldn't find the app, all answers in the community are for the driver or something similar but I have all that the only thing is the physical app in which I can click genre like pop, rock etc. Is not there and it is nowhere to be found even in the B&O site or hp apps that are installed.

2 REPLIES 2
HP Recommended

@BOOYAAzZzAMIGO

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Have you tried manually downloading the B&O driver from HP software driver page? 
    If no then Download and reinstall the Realtek audio package.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

My product key is: 7LG81PA#ACJ

Yes, I did manually uninstall and then reinstall the driver and got the latest version of it also but the App was apparently not associated with the driver. I have included a picture of the App that I had before reinstallation, which is now nowhere to be found.

 

 

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