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VIKASKANHA
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Message 1 of 2
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BATTERY ISSUE

HP Recommended
HP NOTEBOOK- 14q-cs00114tu
Microsoft Windows 10 (64-bit)

Hello all, i pursased HP NOTEBOOK- 14q-cs00114tu  5 months back, but its battery stops working.  When i am connecting it is showing pluged in but not charging.  please find attached the screenshot. What should i do .Please guide.WhatsApp Image 2020-06-27 at 10.42.00 PM.jpegWhatsApp Image 2020-06-27 at 10.42.00 PM.jpegWhatsApp Image 2020-06-27 at 10.43.04 PM.jpeg

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Kumar0307
HP Support Agent
HP Support Agent
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@VIKASKANHA, Welcome to the HP Support Community!

  • Have you tried with an alternate AC Adapter?

Reinstalling Microsoft ACPI-Compliant Control Method Battery under the device manager may resolve this issue. Let us try these steps: 

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Restart the computer and the issue should be fixed.

 

If the issue persists, I recommend you update the BIOS from this link, enter your Product number or name.

Click here to run a battery test to check on the PC.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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