BATTERY ISSUE

[VIKASKANHA]

Hello all, i pursased HP NOTEBOOK- 14q-cs00114tu  5 months back, but its battery stops working.  When i am connecting it is showing pluged in but not charging.  please find attached the screenshot. What should i do .Please guide.

[Kumar0307]

@VIKASKANHA, Welcome to the HP Support Community!

• Have you tried with an alternate AC Adapter?

Reinstalling Microsoft ACPI-Compliant Control Method Battery under the device manager may resolve this issue. Let us try these steps: 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and the issue should be fixed.

If the issue persists, I recommend you update the BIOS from this link, enter your Product number or name.

Click here to run a battery test to check on the PC.

Hope this helps! Keep me posted. 

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