Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post


HP Recommended
HP NOTEBOOK- 14q-cs00114tu
Microsoft Windows 10 (64-bit)

Hello all, i pursased HP NOTEBOOK- 14q-cs00114tu  5 months back, but its battery stops working.  When i am connecting it is showing pluged in but not charging.  please find attached the screenshot. What should i do .Please guide.WhatsApp Image 2020-06-27 at 10.42.00 PM.jpegWhatsApp Image 2020-06-27 at 10.42.00 PM.jpegWhatsApp Image 2020-06-27 at 10.43.04 PM.jpeg

HP Support Agent
HP Support Agent
20,547 20,549 1,498 1,747
Message 2 of 2
Flag Post
HP Recommended

@VIKASKANHA, Welcome to the HP Support Community!

  • Have you tried with an alternate AC Adapter?

Reinstalling Microsoft ACPI-Compliant Control Method Battery under the device manager may resolve this issue. Let us try these steps: 


Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.


Restart the computer and the issue should be fixed.


If the issue persists, I recommend you update the BIOS from this link, enter your Product number or name.

Click here to run a battery test to check on the PC.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation