BIOS Password Reset Request – HP ProBook 650 G2

[murtadhamahdi]

BIOS Password Reset Request – HP ProBook 650 G2

Dear HP Support Team,

I recently purchased a used HP ProBook 650 G2 (Product Number: L8U47AV) but it has a BIOS password set that I do not know. I kindly request your assistance in resetting the BIOS password or providing the necessary SMC.bin file.

Here are the details of the laptop:
- Serial Number: <removed_Do not include the product serial number or any private information>
- Product Number: L8U47AV

Unfortunately, I do not have the original purchase invoice since I bought it second-hand. I would greatly appreciate any help or guidance you can provide to resolve this issue.

Thank you very much.

Best regards,
Murtadha mahdi 

<removed_Do not include the product serial number or any private information>

[SteffenBaierUK]

Hello @murtadhamahdi ,

Welcome to the HP community.

A quick community search for the terms BIOS & Password finds all these posts >here<, which are mainly closed with the below explanation:

Unfortunately, you will need to contact an HP agent for problems with BIOS passwords.

• Click here for world-wide contact info

Here is HP's official policy regarding BIOS passwords:

• HP Business PCs - Forgotten or lost BIOS password | HP® Support

According to the Community's Rules of Participation:

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

For cases related to BitLocker issues, please contact Microsoft Support.

The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.

Find your BitLocker recovery key - Microsoft Support

Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.

Best regards

Steffen Baier