BIOS update;Nothing happend after restart of laptop

[TARTU]

Hello,

Laptop product no.  M1V66UA#ABA

I have two issues. Both are different but can have a inter connection.

Problem 1:

I tried to update BIOS (HP notebook system BIOS update) from the latest HP support assistant. When I click on Download and Install, It starts to downlaods the file and ask for the restart then nothing happen. I think It is not installing. I tried 4 to 5 times but no results.

Problem 2:

The thing is I am updating all the software to avoid freezing of laptop during video call. My laptopn only freezes whenever I do video call, besides it works well with out any freezing. I also have performed  hardware check and webcam shows no problems. 

Thank you.

[Riddle_Decipher]

@TARTU

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand you are not sure if the BIOS has been updated that said, you also have issues with the video freezing during a video call,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Do you get any error message when the BIOS is installed or during the video call before the crash?

Does the PC restart after it crashes or does it remain on the screen until you restart manually?

If the PC crashes or restarts on it's own after it crashes, please Click here and follow the steps to capture the error code that would appear in such scenarios.

However, if the PC doesn't restart automatically, hold the power button to shut it down, then install the latest video card and Chipset drivers once your on windows using the HP website: Click here to find and install.

if the issue persists, try the below steps:

First, let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

  

Turn off the computer. 

Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 

Unplug the AC adapter from the computer. 

Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 

Press the Power button to turn on the computer. 

If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

  

Second, you can check if there is Bios update available for your PC, here is the link to download. 

  

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  
1) Shutdown the computer.  
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  
3) Press F2 once for System Diagnostics.  
4) Go to Component test.  
5) Run extensive Memory and Hard Drive test.   

Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.  

Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up. 

  

Click here to know: How to perform each step. 

  

For more details, you can try these documents as well. 

  

Computer Is Slow (Windows 10)

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[TARTU]

Hello,

I didnt get any error message when the BIOS is installed or during the video call before it crash.

PC doesn't restart. It just remain freeze so each time I have to use Power on/off button.

My PC has all the updated driver video/chipset. The only thing is It is not updateing latest BIOS update. I tried but nothing happen after restart. No message and when I see my HP support assistant it still shows that I have to upodate BIOS. I tried again it says your PC has already file. I click to overwrite all then PC starts to cpying update and ask for restart. I press on Restart but than Nothing happen. Whole cycle starts from the beginning.

I am still victim of annoying Crash during video call. I use frequently Skye call and it is very important for me.

[Riddle_Decipher]

@TARTU

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

Did you follow any of the steps suggested previously?

The Bios updates are not specific to your device as it's generated for the entire series, if it's not being installed there's nothing to worry about as it's probably not compatible or created for your model, that said, please run an extensive system test to identify any hardware failures:

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

   While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

6. If a component fails a test, write down the information so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(by the end of this document, all the issues should be resolved)

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

[TARTU]

Hello,

I performed Extensive test, it took almost 4 hours and all the components passed. Still my laptop freezes during video call.

Could you tell me what should I do now?

Thanks

[Riddle_Decipher · Accepted solution]

@TARTU

Thank you for responding,

It's great to have you back 😉

I'm afraid I have a good news and a bad news:

If all the tests have passed, the good news is that you do not have any hardware failures as that could get expensive replacing parts,

However, the bad news is that there are software issues and hence you may need to reinstall the windows on your device,

If you didn't create a recovery media shortly after you purchased the PC, I recommend you obtain one from HP: Click here for instructions and use the same to revert back to the factory shipped OEM, resolving all the issues in the process.

I have a few more tricks up my sleeve if this doesn't work, so make sure you get back to me 😉

That said, If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

[TARTU]

Hello,

I will reinstall windows 10 later and I think it is the only one option to resolve my issue as hardware test passes. I appreciate your help.

Thanks you.

[Riddle_Decipher]

@TARTU

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying the issue, I'll gladly wait for you to perform the Windows re-installation and get back to me with the results to ensure everything is okay.

That said, thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂