Backslash/pipe key not working

[AlWong1]

My backslash/pipe key (to the left of the arrow keys on my keyboard) hasn't been working since I bought this laptop. It seems to be a software issue rather than hardware, as I downloaded Smartkeys to try to remap the button and it recognises that I'm pressing the "right control" key when I press it, however unfortunately I can't get Smartkeys to remap the key to either this key or any other key on my keyboard. I can type a backslash using Alt gr & # but I don't think there's another way to type a vertical pipe and to be honest that's not really the point. Does anyone know how I can fix this key?

Thanks

[KrazyToad]

@AlWong1

Welcome to HP Community

I have gone through your Post and would like to help

To assist you better please provide me with the product details or the product number

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[AlWong1]

Hi,

My product number is 8FH65EA#ABU.

Thanks

[Echo_Lake]

@AlWong1

Thank you for posting back.  

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.