• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Notebook - 15-bs003ni
Microsoft Windows 10 (64-bit)

Product number: 1ZD13EA#ACQ Serial number: [Personal Information Removed].  PCI\VEN_8086&DEV_1911&SUBSYS_8328103C&REV_00
PCI\VEN_8086&DEV_1911&SUBSYS_8328103C
PCI\VEN_8086&DEV_1911&CC_088000
PCI\VEN_8086&DEV_1911&CC_0880.

BTHENUM\{a23d00bc-217c-123b-9c00-fc44577136ee}_VID&00010075_PID&1200
BTHENUM\{a23d00bc-217c-123b-9c00-fc44577136ee}_LOCALMFG&005d.

PCI\VEN_8086&DEV_1903&SUBSYS_8328103C&REV_08
PCI\VEN_8086&DEV_1903&SUBSYS_8328103C
PCI\VEN_8086&DEV_1903&CC_118000
PCI\VEN_8086&DEV_1903&CC_1180

PCI\VEN_8086&DEV_9D31&SUBSYS_8328103C&REV_21
PCI\VEN_8086&DEV_9D31&SUBSYS_8328103C
PCI\VEN_8086&DEV_9D31&CC_118000
PCI\VEN_8086&DEV_9D31&CC_1180

PCI\VEN_8086&DEV_9D21&SUBSYS_8328103C&REV_21
PCI\VEN_8086&DEV_9D21&SUBSYS_8328103C
PCI\VEN_8086&DEV_9D21&CC_058000
PCI\VEN_8086&DEV_9D21&CC_0580

 

BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_VID&00010075_PID&1200
BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_LOCALMFG&005d

 

ACPI\VEN_INT&DEV_3400
ACPI\INT3400
*INT3400

 

Good day please help with this I have tried all the possible software links available on this forum and nothing has worked. It seems to me that the laptop works 100% but I would want the drivers fully functional as I do feel this is not healthy for the laptop in the long term. Please help and thank you. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

There is something connected (or was connected) to your PC, such as a cell phone.

 

If you go to the windows control panel>hardware and sound>view devices and printers, there is probably a phone listed there.

 

If you right click on it and delete it, those devices should disappear.

 

In any event, they are not any of your computer's hardware devices and as such I would have no idea what drivers would be needed.

 

Personally, I do not believe that any exist.

 

Google the descriptions (not the ID's) and you will see what I am referring to.

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

You need to install this Intel chipset installation utility, which will install most of the devices you posted.

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe 

 

Restart the PC after installing the driver.

 

You may also need this driver for the ACPI\INT3400 device.

 

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93135.exe

 

Did you install the Bluetooth driver for the Realtek Bluetooth adapter?

 

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108784.exe

HP Recommended

BTHENUM\{a23d00bc-217c-123b-9c00-fc44577136ee}_VID&00010075_PID&1200
BTHENUM\{a23d00bc-217c-123b-9c00-fc44577136ee}_LOCALMFG&005d   (IcService_New)

 

SMS/MMS:

BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_VID&00010075_PID&1200
BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_LOCALMFG&005d

 

You are a star, the driver GOD lols, these are the only ones I am left with which is under the 'other devices' tab in device manager and they both have the blue question mark next to them. 

 

HP Recommended

Hi:

 

There is something connected (or was connected) to your PC, such as a cell phone.

 

If you go to the windows control panel>hardware and sound>view devices and printers, there is probably a phone listed there.

 

If you right click on it and delete it, those devices should disappear.

 

In any event, they are not any of your computer's hardware devices and as such I would have no idea what drivers would be needed.

 

Personally, I do not believe that any exist.

 

Google the descriptions (not the ID's) and you will see what I am referring to.

HP Recommended

You are a life saver where do I get HP to pay you more or to pay you for this if you are not being already?

HP Recommended

You're very welcome.

 

I do this voluntarily, and when folks like you appreciate that I was able to help you, that is all the payment I need.

 

Happy New Year!

 

Cheers,

 

Paul

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.