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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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04-12-2023 04:41 PM - edited 04-12-2023 04:43 PM
I upgraded from Windows 10 (what laptop came with) to Windows 11 and all was well. Recently I did a "clean" reinstall of Windows 11 and there is one missing device driver showing in Device Manager. Below is the hardware ID's listed for it. I am unsure how to figure out what this is, and what driver I need to get Windows to recognize it. Can you help?
PCI\VEN_8086&DEV_1911&SUBSYS_86B2103C&REV_00
PCI\VEN_8086&DEV_1911&SUBSYS_86B2103C
PCI\VEN_8086&DEV_1911&CC_088000
PCI\VEN_8086&DEV_1911&CC_0880
Thank you!
04-15-2023 10:02 AM
Hi @JBinFla,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing issues with your HP ENVY X360 - 15t-Dr100 CTO after upgrading to Windows 11.
Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
04-18-2023 07:01 AM
Hello, installing HP Support Assistant and all the drivers did not help. I finally found what to do, sorry I’m on my phone so can not provide link.
the answer is that I was missing Intel chipset drivers. I found something on the Intel website that was titled something like “Intel chipset drivers .inf install” and it installed all the .inf files for Intel chipsets (all I believe as I didn’t have to select which chipset I have). Once I installed this and rebooted all was fine and recognized.