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‎08-27-2024 03:57 AM

HP Recommended
Product: HP Laptop - 15s-eq0015ns
Operating System: Microsoft Windows 11

My laptop is giving me problems with the battery, it asks me to calibrate it and when I cannot do so, it asks me to replace it, but the battery is still in good condition (charges at 80% of its capacity) and it has only done 182 cycles, I think it still I can extend it for a while.

The problem is that it asks me to calibrate it and it doesn't, and then I get a message to change the battery.
Has something similar happened to anyone else? Were you able to solve it?
Estado Bateria 26.08.2024.jpg

Category:
3 REPLIES 3

‎08-27-2024 09:28 AM

HP Recommended

Hi @AuroraMT 

 

follow the steps of this video

 

https://youtu.be/wgsLomzvr5E

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎09-20-2024 07:43 AM

HP Recommended

I followed the steps in your instructions but the problem has not been resolved, I cannot calibrate the battery, either automatically or manually, the process is always interrupted.

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‎09-20-2024 08:54 AM

HP Recommended

Go to the model's support page and update the BIOS.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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