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‎08-27-2024 03:57 AM

HP Recommended
Product: HP Laptop - 15s-eq0015ns
Operating System: Microsoft Windows 11

My laptop is giving me problems with the battery, it asks me to calibrate it and when I cannot do so, it asks me to replace it, but the battery is still in good condition (charges at 80% of its capacity) and it has only done 182 cycles, I think it still I can extend it for a while.

The problem is that it asks me to calibrate it and it doesn't, and then I get a message to change the battery.
Has something similar happened to anyone else? Were you able to solve it?
Estado Bateria 26.08.2024.jpg

Category:
3 REPLIES 3

‎08-27-2024 09:28 AM

HP Recommended

Hi @AuroraMT 

 

follow the steps of this video

 

https://youtu.be/wgsLomzvr5E

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Calibrate the Battery on HP Notebooks | HP Computers | HP Support
Calibrate the Battery on HP Notebooks | HP Computers | HP Support
youtu.be/wgsLomzvr5E
This video is updated https://youtu.be/OBJxM5HQFs0 This video shows how to calibrate the battery on your HP Notebook. We will use the HP PC Hardware Diagnostics UEFI to calibrate the battery and restore the proper levels. For other helpful videos go to https://youtube.com/hpsupport. More support ...
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‎09-20-2024 07:43 AM

HP Recommended

I followed the steps in your instructions but the problem has not been resolved, I cannot calibrate the battery, either automatically or manually, the process is always interrupted.

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‎09-20-2024 08:54 AM

HP Recommended

Go to the model's support page and update the BIOS.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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