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‎10-16-2022 11:48 PM - last edited on ‎10-17-2022 06:01 AM by Retired

HP Recommended
Product: HP Pavilion Gaming - 15-ec0100ax
Operating System: Microsoft Windows 11

Since 1 month i am seeing that my laptop battery is draining too fast as compared to before, every minute 1-2% battery is  drained 
i don't know why it is happening
can you help me ?? Please

2 people had the same question
3 REPLIES 3

‎10-17-2022 04:08 AM

HP Recommended

Hello @Tushar_Mangotra 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current (basic) system configuration before we focus on the battery ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

Was this reply helpful? Yes No

‎10-18-2022 01:27 AM

HP Recommended

OS Name-  Microsoft Windows 11 Home Single Language

Version -  10.0.22621 Build 22621

System Model-  HP Pavilion Gaming Laptop 15-ec0xxx

System SKU-  169P5PA#ACJ

Processor-  AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx, 2100 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date-  AMI F.15, 15-Aug-22

 

Was this reply helpful? Yes No

‎10-18-2022 02:15 AM

HP Recommended

Hello @Tushar_Mangotra 

Thanks for reporting.

 

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

 

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

 

ub6424_0-1666080913544.png

 

 

(3) Please report your results

Was this reply helpful? Yes No
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