cancel
Showing results for 
Search instead for 
Did you mean: 
Jaydeo
New member
4 2 0 0
Message 1 of 5
882
Flag Post

Solved!

Battery not charging, Stuck at 98% plugged in.

HP Recommended
HP Laptop 15-bs0xx
Microsoft Windows 10 (64-bit)

My laptop has stopped charging. It is stuck at 98%, plugged in status.

As soon as I remove the Ac adaptor, the laptop shuts down.2020-07-03 (3).png

1 ACCEPTED SOLUTION

Accepted Solutions
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,992
Message 5 of 5
Flag Post
HP Recommended

@Jaydeo Please follow the steps mentioned under "Manually Calibrating the battery" from this HP article and if nothing works, please check if an alternate adapter or another wall outlet helps, keep me posted!

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

View solution in original post

0 Kudos
4 REPLIES 4
Jaydeo
Author
New member
4 2 0 0
Message 2 of 5
Flag Post
HP Recommended

I have already run PC Diagnostics tool and found no problems with my battery or ac adaptor.

0 Kudos
Tags (1)
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 470 747
Message 3 of 5
Flag Post
HP Recommended

@Jaydeo Welcome to HP Community!

 

I see that battery does not charge and stuck at 98%

 

Let's quickly perform hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
  5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

Battery Test:

Follow these steps to perform the Battery Test:

  1. In the Component Tests menu, click Power, and then click Battery.
  2. Click Run once. The Battery Test begins.
  3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

 

Next, perform BIOS Update: Follow steps from the link

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

0 Kudos
Jaydeo
Author
New member
4 2 0 0
Message 4 of 5
Flag Post
HP Recommended

I followed all the steps the problem still persists.

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,992
Message 5 of 5
Flag Post
HP Recommended

@Jaydeo Please follow the steps mentioned under "Manually Calibrating the battery" from this HP article and if nothing works, please check if an alternate adapter or another wall outlet helps, keep me posted!

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

View solution in original post

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation