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‎03-26-2019 03:25 PM

HP Recommended
Product: HP ENVY Laptop 13-ah0xxx
Operating System: Microsoft Windows 10 (64-bit)

Suddenly laptop says "battery not detected" and does not turn on if not pluged. It has built in battery and omputer is only 8 months old. Thsi problem just started yessterday. I already installed newer version of BIOS and everything that had to be updated. I uninstalled the battery and troubleshooted it. Nothing has worked. 

Any ideas??

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-27-2019 11:19 AM

HP Recommended

@CaroD 

You should not be having problems like this with a new PC!


You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.


While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

You can also try contacting Tech Support directly using 1 (800) 474-6836.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-27-2019 11:19 AM

HP Recommended

@CaroD 

You should not be having problems like this with a new PC!


You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.


While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

You can also try contacting Tech Support directly using 1 (800) 474-6836.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎03-27-2019 11:22 AM

HP Recommended

Thank you very much! As a good Mexican, I love trying to fix things myself before anything else, but I just contacted HP today and will bring my computer to a service center this afternoon. God bless!

Was this reply helpful? Yes No
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