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CaroD
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Battery not detected in HP Envy 13-ah0xxx

HP ENVY Laptop 13-ah0xxx
Microsoft Windows 10 (64-bit)

Suddenly laptop says "battery not detected" and does not turn on if not pluged. It has built in battery and omputer is only 8 months old. Thsi problem just started yessterday. I already installed newer version of BIOS and everything that had to be updated. I uninstalled the battery and troubleshooted it. Nothing has worked. 

Any ideas??

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Battery not detected in HP Envy 13-ah0xxx

@CaroD 

You should not be having problems like this with a new PC!


You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.


While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

You can also try contacting Tech Support directly using 1 (800) 474-6836.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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CaroD
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Battery not detected in HP Envy 13-ah0xxx

Thank you very much! As a good Mexican, I love trying to fix things myself before anything else, but I just contacted HP today and will bring my computer to a service center this afternoon. God bless!

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