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HP Recommended
HP Pavilion Notebook
Microsoft Windows 10 (64-bit)

Hi. Really hoping someone can help me with this issue. I recently used my laptop powered by battery for 1-2 hours with no problem. That night I had a routine update which was downloaded and installed. Since then my battery will not charge at all. Right now if I remove the AC it will immediately shut down the computer with loss of power. I ran the HP Battery check which says there is no battery in my machine which there is. I have read many forums online and tried everything I can to fix the problem. 

 

I have reinstalled the battery drivers and updated. I have removed battery and held power button and reinserted. I have restored BIOS and installed latest version of BIOS. Still the problem persists. The only option I have left is to replace the system board which will be expensive.... probably forcing me to replace the entire laptop.

 

I also cannot understand how I am forced to accept the updates that get pushed to my machine and when they cause a problem as serious as this, I need to foot the bill to repair it. 

 

Does anyone have any more ideas for me to try before paying a professional to repair my laptop?

4 REPLIES 4
HP Recommended

@Pdgpb

 

Please try the following steps

 

Disconnect AC (Charger),
Shutdown the machine,
Remove battery,
Connect AC,
Reboot the machine,
Open Device Manager,
Under the Batteries category, right-click all of the ACPI Compliant Control Method Batterylistings, and select Uninstall,
Shutdown the machine,
Disconnect AC,
Insert battery,
Connect AC,
Reboot the machine.

 

Regards.

BH
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HP Recommended

@Banhien

 

Thanks for your reply.

 

I've followed your instructions exactly but no luck.

 

Any other ideas?

HP Recommended

@Pdgpb

 

Please try again, slowly.

 

Regards.

BH
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HP Recommended

I tried each again over the course of an hour. 

 

Unfortunately still no change

 

 

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