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Asim00
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Message 1 of 2
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Flag Post

Battery problem

‎10-15-2020 06:02 AM - edited ‎10-15-2020 06:06 AM

HP Recommended
Product: pavilion 15-cs1043ur
Operating System: Microsoft Windows 10 (64-bit)

Hello. My laptop has a battery problem. The battery is not fully charged and appears to be fully charged at 88% and 91%. The battery runs out quickly. I bought a laptop a year ago. Please help me

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,886 1,961 2,160
Message 2 of 2
Flag Post

‎10-18-2020 05:39 AM

HP Recommended

@Asim00

 

I reviewed your post and I understand that the battery drains quickly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105832.exe

 

If you continue facing the issue, then follow the steps in the below article and then run a test on the battery.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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