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‎04-28-2020 03:13 PM

HP Recommended
Product: ProBook 450 G6

I am trying to install an app that I need for my work. During installation, it can't push through as it is saying I don't have enough privilege and pertains to Biometric Authentication Service. Checked that on services and it is not starting, DpHost not starting. Updated everything but still having the same issue. Even tried to reinstall the OS but still no good. Can someone please help me? Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-28-2020 07:37 PM

HP Recommended

Thank you for your response. I have solved this issue. I just uninstall the HP Security Manager first and was able to install the application I needed. 

 

The issue I had was not really about fingerprint. It is working properly. Thank you anyway. Really appreciate it. 🙂

View solution in original post

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2 REPLIES 2

‎04-28-2020 06:50 PM

HP Recommended

@ydnaR529 

Are you running \Win10 Pro? If so, read through this about Enabling Biometrics in Group Policy Editor and see if that fixes it:  https://helpdeskgeek.com/windows-10/how-to-fix-windows-hello-fingerprint-not-working-in-windows-10/



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎04-28-2020 07:37 PM

HP Recommended

Thank you for your response. I have solved this issue. I just uninstall the HP Security Manager first and was able to install the application I needed. 

 

The issue I had was not really about fingerprint. It is working properly. Thank you anyway. Really appreciate it. 🙂

Was this reply helpful? Yes No
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