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Locked

‎10-20-2018 02:43 PM

HP Recommended
Product: 14-ax002na
Operating System: Microsoft Windows 10 (64-bit)

Hello Guys

I have problem with my girlfriend laptop ..is the HP 14-ax002na

She type wrong password couple time and now its doesnt work ..we try reset bios by remove baterry ..computer said CMOS was resset but password is still on 

I know admin password but is doesnt work on it 

System is disabled with this code (i 55482702)

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2018 03:02 PM

HP Recommended

Hi:

 

Restart the PC, and enter this unlock passcode...62213143

 

 

View solution in original post

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3 REPLIES 3

‎10-20-2018 03:02 PM

HP Recommended

Hi:

 

Restart the PC, and enter this unlock passcode...62213143

 

 

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‎10-20-2018 03:16 PM

HP Recommended

Thank you very much ! Password works 

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‎10-20-2018 03:48 PM

HP Recommended

You're very welcome.

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