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‎09-02-2016 12:30 PM

HP Recommended
Product: HP Notebook - 14-ac147tx
Operating System: Microsoft Windows 8.1 (64-bit)

Dear HP Support Team and everyone 

I tried to update bios from HP Support Assistance for several time but it failed everytime and always show this dialog box. What does it mean and what should I do next from now to complete my bios update, thank you very much.hp.jpg

4 people had the same question
3 REPLIES 3

‎09-07-2016 07:55 AM

HP Recommended

HI @WannaratlK,

 

Welcome to the HP Forum! Thank you for becoming a HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others. For you have the best experience, here is a link for you to review, should you have any concerns: First Time Here? Learn How to Post and More

 

I understand that when you tried to update the BIOS you received this error message " The BIOS update is not support legacy flash method. Please select "Create Recovery USB flash drive to create a crisis dongle and run this utility. Click "Exit" to close this utility" and are unsure what it means. To update the BIOS you must put the flash utility on a USB key and update the BIOS from it. Here is a link to HP Notebook PCs - Updating the BIOS. Please remove any peripherals  such as USBs, external monitors, printers or external drives, before doing the update. Please see the section on "Updating the BIOS when Windows does not start (Windows 10, 8, 7)" to guide you through creating the USB key. Be sure to create a restore point before doing the BIOS update as a precaution. Please let me know how it goes.

 

Thank you for participating in the HP Forums! We want to help you as well as others who may experience a similar issue. Please consider marking the post that resolves your issue as "Accept as Solution” to help other community members! To say thanks for the assistance, please click the “Thumbs Up Icon” below.

Sparkles1

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‎09-11-2016 09:10 AM

HP Recommended

Thank you for your advice, I appreciate it

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‎09-12-2016 07:17 AM

HP Recommended

HI @WannaratlK,

 

I am glad to assist you. Please let me know how it went. 

 

Thank you for participating in the HP Forums! We want to help you as well as others who may experience a similar issue. Please consider marking the post that resolves your issue as "Accept as Solution” to help other community members! To say thanks for the assistance, please click the “Thumbs Up Icon” below

Sparkles1

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