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Mekill
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Bios Update Problem

HP Notebook - 14-ac018tx
Microsoft Windows 10 (64-bit)

Dear HP Support Team and everyone 

I tried to update bios from HP Support Assistance for several time but it failed everytime and always show this dialog box. What does it mean and what should I do next from now to complete my bios update, thank you very much.

 

help.jpg

 

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HP Support Agent
HP Support Agent
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Message 2 of 4
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Bios Update Problem

@Mekill

Thank you for posting on the HP Support Community.

 

To update the BIOS you must put the flash utility on a USB key and update the BIOS from it. Here is a link to HP Notebook PCs - Updating the BIOS. Please remove any peripherals such as USBs, external monitors, printers or external drives, before doing the update.

 

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner
,Thank you for posting in the HP Support Community.  Have a great day!

ECHO_LAKE
I am an HP Employee

Mekill
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Message 3 of 4
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Bios Update Problem

Hello @Echo_Lake 🙂

I thank you so much for your kind reply ..

To be honest i followed the link that you sent and when i clicked on F2 key to open the Hardware Diagnostics..

I only found :

[ Memory Test ]

[ Hard Drive Check ]

[ Language ]

[ Exit ]

There is no Firmware Managemnt or Bios Managment in my machine 😞 

Any suggetions please ??

Big Thanks in advance.! 🙂

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HP Support Agent
HP Support Agent
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Message 4 of 4
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Bios Update Problem

@Mekill

Thank you for posting back. 

  • Could you please share the screenshot of the desktop?
  • Are you able to boot into windows startup screen?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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