Bios update failed!

[OSAMA8]

Product: Pavilion Power Gaming 15-Cx0056wm

Operating System: Microsoft Windows 10 (64-Bit)

New laptop .. installed HP Assistant  .. I had a bios update.. tried to update it may that solves the overheating issue.. it updates normal then it asks to restart my laptop to complete the update.. it goes off.. and then the device attempts to restart the power key light turns on for a second or two.. then it suddenly shuts off  making that power is off sound.. then it restarts giving me this message...and windows starts with no change and everything is normal...

Could it be a an issue with the power AC .. that it's not giving the right amount of power  ?

Please help

[Dragon-Fur]

@OSAMA8 

The BIOS description for the BIOS released in February 2019 states the update is meant to resolve a display flicker issue.

HP Notebook System BIOS Update (Intel Processors)

Even the older versions of the BIOS do not directly address "overheating".

Regardless, new notebook should work.

Contact HP Technical Support > open an online case, explain the issue and ask for help.  If you did try to update the BIOS using the HP Support Assistant, mention this when describing what you have done.  The HP Support Assistant does not always go a great job updating the BIOS.

For those reading...

Reminder - Do NOT use the HPSA to update the BIOS

How to install BIOS Updates:

HP Notebook PCs - Updating the BIOS (Basic Input Output System)

HP Desktop PCs - Updating the BIOS (Basic Input Output System)

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

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Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

HP Gaming Pavilion - 15-cx0056wm

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