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08-14-2022 01:17 PM
So, finally decided to take the plunge and upgrade to Windows 11. Apparently a big mistake, as my laptop won't let me past a screen that asks for my Bitlocker number. After spending several unhelpful hours with MS reps (including them having me to log into my MS account, which specifically states I have no Bitlocker number), they told me to contact HP. At this point I don't know what to do other than just completely wipe Windows from my computer and start over. Any suggestions are much appreciated.
09-06-2022 02:20 PM
Hi I have same problem with bitlocker key request after update.
After days playing with with different settings i manage to login without that key and without loosing data.
My solution for envy x360 :
stage 1 In bios : boot options, change secure boot to disable . save and exit bios
stage 2 In bios : boot options, change secure boot to enabled , clear all secure boot keys, load hp factory default keys . save and exit .
Start windows and wait bitlocker key request should not show any more.
log in with your credential disable bitlocker or save key on pen drive (not on hdd/sdd ).
09-25-2022 11:44 AM
I followed your advice to unlock my laptop. In stage 2, "clear all secure boot keys" is not available to select. The text is grey, not black like the other items on the list.
Now, secure boot is disabled. BitLocker recovery screen still not accept the correct recovery key.
09-25-2022 12:16 PM
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
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