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Black out Screen when I was upgrading bios

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14df0023cl
Microsoft Windows 10 (64-bit)

Hey Guys my laptop doesn't have a battery but it was running smoothly  today suddenly  after after boot my laptop a bois update came after that I put in update now after few minutes my electricity went out and came instantly with in a second after that I turn on my laptop  it have a black screen can my laptop be fixed or dead forever 😭😭😭😭 I don't have money to buy new laptop also I am writing it from  how can fix it by my self Bangladesh 

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HP Support Agent
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Message 2 of 4
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@ishtiaqdipro


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try a BIOS Rollback and let me know how it goes

 

Link: https://support.hp.com/in-en/document/c02693833

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Actually it didn't work first of all I don't have battery in my laptop or notebook second  still I tried it few times no beep nothing it will be better if I can show video  .if I can upload. Thing happened when my laptop was plug in to wall socket  it was updating bois I click right now after 2or 1 min the electricity went out and came matter of second  like glitch... I hope no internal  problems I don't have enough money to buy new laptop 😭😭😭😭  I'm student I hope it get fixed 😭😭😭😭😭😭

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HP Support Agent
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@ishtiaqdipro

 

I recommend you contact support and they will able to assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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