Black screen for half a second

[YM_30]

My laptop (HP Envy 13-ad0xx) experiences this split second black screen, I could be working and it goes black for a millisecond and comes back to the normal screen. It doesn't affect my work or close any windows, but it happens at least once everyday. Is there a reason why this happens? If so, how can I fix it? 

Many thanks 🙂 

[KrazyToad]

@YM_30

Welcome to HP Support Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[YM_30]

Hello,

I updated and installed everything but the problem still persists 😕

Does the graphics driver crash? How do I fix it?

Thanks

[KrazyToad]

@YM_30

Try reinstalling the driver directly from Device Manager

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Display Adapters and expand the List
- Look for Graphics driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Graphics driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

Also ensure the BIOS has been updated to the latest version as per the HP Website

Keep me posted
 

[ktn104]

I have the same problem and I tried everything above. My problem still exists. Also sometimes my screen isn't just black it sometimes goes static for half a second. 

[sandytechy20]

@ktn104

Welcome to HP support community.

Provide the HP product number or the complete model number for further assistance.

Cheers.

[ktn104]

HP ENVY Laptop 13-ah1xxx

Product number:

5HS18UA#ABA

[sandytechy20]

@ktn104.

Check in BIOS if the issue appears.

• Turn on or restart the computer.
• While the display is blank, press the f10 key to enter the BIOS settings menu.

Reply with the results for more assistance.

Cheers