• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
<Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-05-2025 06:22 PM

HP Recommended
Product: HP EliteBook 845 14 inch G10 Notebook PC IDS Base Model
  • I have an HP EliteBook 845 G10
  • Ryzen 5 pro 7540U and 16 ram ddr5 5600. I updated the AMD "Adrenaline" driver, and after that, I got a blue screen. How can I fix this issue?

 

Category:
1 REPLY 1

‎03-05-2025 06:50 PM - edited ‎03-05-2025 06:51 PM

HP Recommended

Start windows in safe mode and try to undo the driver update.

 

Hold down the shift key and turn the power on. If windows does not start in safe mode then read this article about safe mode. 

 

This video describes how to use a restore point.

If there are no restore points (it can happen) then 

you need to roll back the driver to the previous one.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.