Blue screening with buzzing noises through speakers or headphones

[M-Shun]

What is the problem, software or hardware should i take it back to maufacturer?

[Echo_Lake]

@M-Shun

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your experiencing blue screen issue with the HP OMEN by HP - 15-dc0508na,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Are you getting any error message or code?
• When was the last time it worked fine?
• Have you tried any troubleshooting steps?
• Did this happen after a recent window or software update?

Keep me posted for further assistance.

[M-Shun]

I cant remember the error codes. It was working fine until I downloaded World of Warships a week ago which was on HDD, its now deleted. i've had the laptop since late August, ive tried to check for corrupted files through command prompt as well as tried various recoveries except for clearing the laptop completely or reinstalling windows. I  also ran a fast system check.

I think i might be blue screening because of poor connection but im pretty sure that can't be the cause.

[Echo_Lake]

@M-Shun

Thank you for posting back. 

As you've mentioned the issue occurred after install installing "World of Warships" hence this sounds like software related issue.

Let's perform a system restore and check:

The System Restore automatically creates restore points, a memory of the system files and settings on the computer at a particular point in time.  System Restore to restore your computer to a point in time before an issue began, System Restore returns your computer to the files and settings from the restore point.

1. Save any open files and close all open programs.

2. In Windows, search for restore, and then open Create a restore point from the results list.

   

   System Properties opens with the System Protection tab selected.

3. On the System Protection tab, click System Restore.

   

   The System Restore window opens.

4. Click Next.

   

5. Click the Restore Point that you want to use, then click Next.

   The confirmation window opens.

6. Click Finish to restore your computer to a previous point.

   

7. Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. Click Yes in the warning that appears.

   

8. System Restore returns the computer configuration to a previous point in time and restarts.

How to Restore an HP Computer from Windows: Video ( you can skip the desktop steps and follow system restore. process.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[M-Shun]

I do not have a restore point.

[Echo_Lake]

@M-Shun

Thank you for posting back.

I appreciate your efforts to try and resolve the issue.

Let's try uninstalling the "World of Warships" and check:

1. Open the Start menu.
2. Click Settings.
3. Click System on the Settings menu.
4. Select Apps & features from the left pane. ...
5. Select an app you wish to uninstall.
6. Click the Uninstall button that appears.

Keep me posted for further assistance.

[M-Shun]

I already had it uninstalled but the problem continued.

[Echo_Lake]

@M-Shun

Thank you for posting back, 

apologies for the inconvenience, As I've mentioned earlier this sounds like a software related issue. 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. 
Let's reinstall windows operating system in order to isolate the issue. 

1. • Restart your computer and immediately press the F11 key repeatedly. The Choose an option screen opens.

   • Click Start . While holding down the Shift key, click Power, then select Restart. Continue holding down the Shift key as the computer restarts, until the Choose an option screen opens.

2. On the Choose an Option screen, click Troubleshoot.

   

3. Click Reset this PC.

   

4. A prompt displays.

   • If you want to keep your personal files and customizations, click Keep my files, then click Reset. Your computer reinstalls the operating system and your computer restarts. You are done.

     

     Selecting keep my files:

     • Keeps your personal files intact when reinstalling Windows 10.

     • Deletes all apps and drivers you installed.

     • Removes all changes to settings.

     • Deletes all HP apps that came preinstalled on your computer. HP apps are reinstalled if your PC came with Windows 10.

   • If you want to remove all files, click Remove everything and continue to the next step.

     Selecting remove everything:

     • Removes all personal files when reinstalling Windows 10.

     • Deletes all apps and drivers you installed.

     • Removes all changes to settings.

     • Deletes all HP apps that came preinstalled on your computer. HP apps are reinstalled if your PC came with Windows 10.

       NOTE: Select this option if you plan to donate, sell, or recycle your PC.

5. If you only want to remove everything from the drive where Windows is installed, click Only the drive where Windows is installed. If you want to remove all files from the computer, click All drives.

   

6. You can fully clean the drive, so that no files are recoverable, or you can delete your files.

   • If you want to delete your files, click Just remove my files.

   • If you want to clean the drive, click Fully clean the drive.

   NOTE: If you plan to donate, sell, or recycle your PC, select the option to fully clean the drive. This can take several hours but makes it harder for another person to recover files you have removed.

   

7. Click Reset.

   

   Windows reinstalls the operating system and the computer restarts.

Keep me posted for further assistance.

[M-Shun]

A day later after reseting i got this error code: WHEA Uncorrectable Error

[Echo_Lake]

@M-Shun

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. “WHEA_UNCORRECTABLE_ERROR,” it means that hardware or driver related issue. 

I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage