Bluetooth and Web Camera not working after BIOS Update

[luffy19]

hi guys,  I'll get straight to the point,  My laptop's Bluetooth and Camera doesn't work after bios update my bluetooth and my camera just disappeared showing error code for camera ''0xA00F4244'' (in built webcam) and as for the bluetooth it

just says well you can check the images.

Guys i really need your help. 

   

[Kuroi_Kenshi]

Hi @luffy19,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Bluetooth and Camera Issues on HP 15-gw0000 Laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

The error code 0xA00F4244 indicates that the system cannot find the camera. Here are a few steps you can try:

Check Camera Connection:

• Ensure that the camera is enabled in the BIOS settings. Access the BIOS during startup and look for any camera-related settings to ensure it's enabled.

Update Drivers:

• Open Device Manager.
• Locate the “Cameras” section and see if your camera appears there.
• Right-click on the camera device and choose “Update driver.”
• Select 'Search automatically for updated driver software.'
• Follow the on-screen instructions to update the driver.

Enable Camera:

• Go to Settings > Privacy > Camera.
• Ensure that camera access for apps is turned on.

Reset Camera App:

• Go to Settings > Apps > Apps & features.
• Find the Camera app and select "Advanced options."
• Click "Reset."

Fixing Bluetooth Issues

If the Bluetooth functionality is not working, here are steps to troubleshoot:

Check Bluetooth Availability:

• Go to Settings > Devices > Bluetooth & other devices.
• Ensure Bluetooth is turned on.

Update Bluetooth Drivers:

• Open Device Manager.
• Expand the “Bluetooth” section.
• Right-click on the Bluetooth adapter and choose “Update driver.”
• Select 'Search automatically for updated driver software.'
• Follow the on-screen instructions to update the driver.

Run Bluetooth Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select Bluetooth and run the troubleshooter.

I hope this helps.

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Best regards,