Bluetooth disconnecting

[Ressler]

My bluetooth device keeps disconnecting.

[Deep_World]

Hi @Ressler,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Which Bluetooth device are you trying to connect (headphones, mouse, keyboard, etc.)?
• Does the disconnection happen randomly, after a certain amount of time, or only when performing specific tasks?
• Is your laptop running on battery or plugged in when the disconnections occur?
• Have you noticed if other Bluetooth devices work fine, or is it just this one device?

In the meantime, here are a few troubleshooting steps you can try:

1. Restart Bluetooth Services:
   • Press Win + R, type services.msc, and press Enter.
   • Find Bluetooth Support Service, right-click, and select Restart.
2. Update Bluetooth Drivers:
   • Open Device Manager, expand Bluetooth, right-click your adapter, and select Update driver → Search automatically.
3. Check Power Settings:
   • Go to Device Manager → Bluetooth → [your adapter] → Properties → Power Management.
   • Uncheck “Allow the computer to turn off this device to save power”.
4. Remove and Re-Pair the Device:
   • Remove the device from Settings → Bluetooth & devices, then pair it again.
5. Windows Updates:
   • Make sure your laptop is fully updated, as Windows updates often fix Bluetooth stability issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World