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‎02-09-2021 05:17 PM - edited ‎02-10-2021 06:48 AM

HP Recommended
Product: HP Envy x360 Convertible Laptop15 ds100
Operating System: Microsoft Windows 10 (64-bit)

I was wondering if my HP Envy x360 Convertible Laptop15 ds100 has Bluetooth.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-10-2021 07:02 AM

HP Recommended

If your notebook is still under warranty, I suggest you contact HP technical support and submit a support case under the warranty in order to get the disappearing Bluetooth problem fixed.

 

Unfortunately, I wouldn't be able to help you get the Bluetooth to work.


Just know that your notebook is supposed to have Bluetooth with that model wifi card.

View solution in original post

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7 REPLIES 7

‎02-09-2021 05:55 PM

HP Recommended

Hi:

 

Whether or not your notebook has Bluetooth depends on the model wifi adapter it has.

 

Some model wifi adapters are wifi only and some are combination wifi/bluetooth adapters.

 

What model wifi adapter does your notebook have?

 

if you don't know, go to the device manager, click to expand the network adapters device manager category, and there you will find the name and model number of the wireless network adapter.

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‎02-09-2021 06:55 PM

HP Recommended

Realtek RTL8822CE 802. 11 AC PCle Adapter

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‎02-09-2021 09:21 PM

HP Recommended

Yes, your notebook has Bluetooth with that model WiFi card.

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‎02-10-2021 06:17 AM - edited ‎02-10-2021 06:42 AM

HP Recommended

Ok, but my troubleshooter says that my device does not have Bluetooth, but when I bought my computer it said it had Realtek Wi-Fi (2x2) and Bluetooth 5 Combo (MU-MIMO supported).

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‎02-10-2021 06:41 AM

HP Recommended

Ok, but my troubleshooter says that my device does not have Bluetooth, but when I bought my computer it said it had Realtek Wi-Fi (2x2) and Bluetooth 5 Combo (MU-MIMO supported).

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‎02-10-2021 07:02 AM

HP Recommended

If your notebook is still under warranty, I suggest you contact HP technical support and submit a support case under the warranty in order to get the disappearing Bluetooth problem fixed.

 

Unfortunately, I wouldn't be able to help you get the Bluetooth to work.


Just know that your notebook is supposed to have Bluetooth with that model wifi card.

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‎03-17-2021 01:07 PM

HP Recommended

Can you show screen shot of your device manager window ?

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