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Kramerica101
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Message 1 of 10
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Brand HP laptop with an expired Mcafee Sub.

Hp Pavilion 14-bf103nx
Microsoft Windows 10 (64-bit)
I just bought a brand new HP Pavilion 14-bf103nx, after finishing the initial windows setup and login to desktop i was welcomed fro Mcafee livesafe with a pop up (your trial ended 148 days ago - buy now).

Is this a bug or something?
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HP Support Agent
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Message 2 of 10
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Brand HP laptop with an expired Mcafee Sub.

@Kramerica101

 

Thank you for posting on HP Forums, 

Barachiel is at your service. 

 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required informations,

 

Keep me posted,

Good Luck. 🙂

Barachiel
I am an HP Employee

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JaynW
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Message 3 of 10
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Hi Barachiel, 

 

Product Name: Hp Pavilion 14-bf102tx

Operating System: Microsoft Windows 10 (64-bit)

I'm having the same problem as Kramerica. May I know how to solve this problem? 

 

 

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HP Support Agent
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Message 4 of 10
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@Kramerica101

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
 

I understand your concerns and would like to assist

 

I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

KrazyToad
I Am An HP Employee

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JaynW
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Message 5 of 10
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Hi KrazyToad,

 

I didnt receive any mail in my inbox. Can you please resent. Thanks

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HP Support Agent
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Message 6 of 10
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@JaynW,

 

It looks like you were interacting with @Barachiel, & @KrazyToad, but they are out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

 

After reviewing your post thoroughly, I see that you are waiting for the private message. Don't worry I'm going to send you the details once again.

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you

 

 

Jeet_Singh
I am an HP Employee

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fawazeez
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Message 7 of 10
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Brand HP laptop with an expired Mcafee Sub.

Even I am getting the same issue for my new Hp laptop. i brought from amazon

HP 15-da1006ne Laptop

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HP Support Agent
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Message 8 of 10
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@fawazeez Welcome to HP Community!

Here's all you need to know about the mcafee antivirus program: click here for FAQs

That said, if the issue occurred after installing all updates and upgrading windows, here's what you need to do: Click here

 

If none of the above helps, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

fawazeez
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Message 9 of 10
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Brand HP laptop with an expired Mcafee Sub.

mcAfee Live safe is available. its showing expired.I thought the laptop comes with licensed mcAfee

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HP Support Agent
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Message 10 of 10
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@fawazeez Any issues related to the product license or its warranty, will need to be addressed by the support team I referred you to earlier as they should be able to help.

Let me know if you need anything else.

Riddle_Decipher
I am an HP Employee

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