CPU or GPU won't operate at full power

[Hannes-S]

Hey guys, maybe you can help.

I have a

• HP 255 G6 with
• AMD E2-9000e APU and
• Radeon R2 integrated, as well as
• SSD and
• 8GB RAM built in.

I've installed

• a fresh Windows 10 64 Home,
• the AMD driver for the GPU (Adrenalin 2020 Edition 20.1.4, Link) and
• HP Support Assistant

Strange 1: HP Support Assistant is installed and recognizes my system but finds 0 drivers to install. Basic drivers did come from Windows I guess but 0 drivers seems strange.

Strange 2: The notebooks seems to be too slow for that CPU/GPU + SSD combination. I've installed Minecraft and even on lowest possible details I get under 20fps, so the performance is garbage. On youtube, this setup seems to be able to run Minecraft without problems.

Strange 3: I never heard the fans of that device after a few hours using it now. I don't know if it has any but I would think so. 

Any ideas what drivers I need, and how to find them, to bring CPU/GPU (don't know exactly what the problem is here) to full power?

[banhien]

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@Hannes-S wrote:

... I have a

• AMD E2-9000e APU and
• Radeon R2 integrated, as well as

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@Hannes-S 

Those are one thing, not as well

HPSA sees all drivers are up-to-date AFTER you installed all others. that why no update. The https://laptoping.com/cpus/product/amd-e2-9000e/ consumes only 6W therefore it won't need fan(s)

Regards.

[Hannes-S]

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@banhien wrote:

Those are one thing, not as well

That's why I wrote "integrated" behind R2. I know that it's an APU.

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@banhien wrote:
HPSA sees all drivers are up-to-date AFTER you installed all others. that why no update. The https://laptoping.com/cpus/product/amd-e2-9000e/ consumes only 6W therefore it won't need fan(s)

I only installed one AMD driver, for GPU and maybe some CPU stuff. That's it, nothing else. What about chipset, LAN, WLAN, touchpad, audio, bluetooth?? Why does HPSA find nothing of these?

Also: no fan activity at all, even if I put the laptop on a blanket and cut off air circulation at 100% CPU - that should trigger fans I would say.

[Hannes-S]

After all, I assume that this device is defective - I could not fix these problems with software alone so I sent the device back to the reseller and get it done.