CSGO runs very bad on my new laptop, even though the manufacturer claims that it runs with 50fps

[chris_bannu]

Hi,

I bought this laptop a few months ago for work, but also for CSGO, it's one of the few games I play. The manufacturer states that CSGO's frame rate is 50fps on 1920x1080, but the game is barely playable (on average 25fps) in the following conditions:

- 1280x720 resolution

- all details are set to LOW (vertical sync too is off)

- all apps are closed, including anti virus and background apps

- Game Mode is on

- laptop is set for HIGH PERFORMANCE

- laptop is plugged in

RESULT: 25fps on average, but the fps often drops to 5-7

On 1920x1080, in the same conditions as above, the average frame rate is lower, and the fps drops to 2. If I enable vertical sync, the game is unplayable, the frame rate drops to 2 fps every 4-5 seconds.

What can I do? Is there a chance I can return this product? It's still under warranty, I purchased it around 3 months ago, and initially though of keeping it, as it was meant for work, but I don't wann apay for something that I was tricked into buying.

Thanks,

Chris

[WAWood]

@chris_bannu 

If you have something WRITTEN from HP guaranteeing you the frame rates you mention, you then MIGHT be able to get a refund --but if all you've seen is advertising, such claims would be dismissed as "advertising license".

However, this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service,  equipment replacement, or return/refund issues. For these issues, you will need to contact HP Customer Support.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Goto this page https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.

[chris_bannu]

Hi WAWood,

Thank you kindly for the reply and info, I'll contact support 🙂