Calibrating the battery as described fails.

[PatrickErnest]

Case ID: [Personal Information Removed]
Case creation: 10/06/2022
L1 Customer intent: Problem with battery or adapter L2 Customer intent
Process calibration did not work.
Error message still present.
No valuable feedback from HP.
Warranty is over.

What to do?
How to solve?
In order to be helped, should I buy a support pack?

[ub6424]

Hello @PatrickErnest 

Let me check your current system configuration before we focus on the battery ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[PatrickErnest]

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
System Model HP Pavilion Laptop 15-cw1xxx
System SKU 5QT94EA#UUG
Processor AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx, 2100 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.47, 08/27/2021
SMBIOS Version 3.2

[ub6424]

Hello @PatrickErnest 

(1) Download and install BIOS Update

HP Notebook System BIOS Update

F.48 Rev.A

22.4 MB

Apr 27, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Follow instructions in the next post

[ub6424]

Hello @PatrickErnest 

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results