• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY - 17m-bw0013dx

After using Microsoft Teams today, my camera stopped working is is no longer shown in camera settings.

 

Any helpful suggestions to resolve this issue are welcomed and appreciated.

 

Thanks!

1 REPLY 1
HP Recommended

Hi @KP003,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Here are some troubleshooting steps you can try to resolve the issue with your HP ENVY 17 camera.

 

  • Restart your computer: Sometimes a simple restart can resolve hardware issues.
  • Check camera privacy settings: Ensure that the camera is not disabled in the privacy settings of your computer. Go to Settings > Privacy > Camera and make sure the camera access is turned on.
  • Update device drivers: Outdated or corrupted drivers can cause issues with hardware devices. Go to Device Manager, find your camera under Imaging devices, right-click on it, and select Update driver. You can also visit the HP support website to download and install the latest drivers for your camera.
  • Check for Windows updates: Sometimes, Windows updates include fixes for hardware issues. Go to Settings > Update & Security > Windows Update and check for any available updates.
  • Run the Hardware and Devices troubleshooter: Windows has built-in troubleshooters that can help identify and fix hardware issues. Go to Settings > Update & Security > Troubleshoot, then select Hardware and Devices and follow the on-screen instructions.
  • Check for third-party software conflicts: Some third-party software, such as antivirus programs, can interfere with the camera's functionality. Temporarily disable or uninstall any recently installed software to see if it resolves the issue.
  • Reset the camera app: If you're using the default camera app, you can try resetting it. Go to Settings > Apps > Apps & features, find the camera app, click on it, and select Advanced options. Then click on Reset.
  • Check for physical damage: Ensure there's no physical damage to the camera or its connection to the computer. If you're using an external webcam, try disconnecting and reconnecting it or using a different USB port.
  • Perform a system restore: If the issue started after a recent software change or update, you can try restoring your computer to a previous state when the camera was working fine. Go to Control Panel > System and Security > System > System Protection, then click on System Restore and follow the prompts.

 

If none of these steps resolve the issue, there may be a hardware problem with the camera itself,

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.