• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-01-2020 08:31 PM

HP Recommended
Product: HP Chromebook x360
Operating System: Chrome OS

Hey guys, for a while now, the camera on my Chromebook would work and then stop working. It has completely stopped working and will not load on the internal camera app or while trying to use third party applications such as Zoom. I read somewhere a year ago that there have been software issues but I'm not sure if this bug was ever resolved, From the looks of it, i would say no. Does anyone have any advice? This Chromebook is only a year old and I have taken very good care of it. This has to be a software issue. Any recommendations? Of course, the warranty just expired a month ago. Please help. If i cant get this issue resolved in the next couple days, I will be dropped from my college classes since having a working camera is a requirement.

1 REPLY 1

‎09-04-2020 10:32 AM

HP Recommended

@Amberhuffman89

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you perform a Power Wash and let me know if that helps

 

Link: https://support.google.com/chromebook/answer/183084?hl=en

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.