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Amberhuffman89
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Message 1 of 2
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Camera Not Working

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HP Chromebook x360
Chrome OS

Hey guys, for a while now, the camera on my Chromebook would work and then stop working. It has completely stopped working and will not load on the internal camera app or while trying to use third party applications such as Zoom. I read somewhere a year ago that there have been software issues but I'm not sure if this bug was ever resolved, From the looks of it, i would say no. Does anyone have any advice? This Chromebook is only a year old and I have taken very good care of it. This has to be a software issue. Any recommendations? Of course, the warranty just expired a month ago. Please help. If i cant get this issue resolved in the next couple days, I will be dropped from my college classes since having a working camera is a requirement.

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Amberhuffman89

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you perform a Power Wash and let me know if that helps

 

Link: https://support.google.com/chromebook/answer/183084?hl=en

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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