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‎09-06-2020 06:54 AM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

My camera shows the light but picture ... 

5 REPLIES 5

‎09-08-2020 03:56 PM

HP Recommended

@LeeNysted Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

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‎09-20-2020 09:09 AM

HP Recommended

HP Envy x360 Convertible   I have tried everything... I get a black screen and the light is on the camera.  I suspect an update corrupted drivers or something but I have not seen a fix anywhere.  Thanks   ... Lee Nysted 

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‎09-20-2020 09:14 AM

HP Recommended

Product #  ??? 

It is a 2015 HP Envyx360 with Windows 10 and 64 

It  has a built in Camera that has failed 

I have reset the computer, I have tried every fix on this site

HP and Microsoft have failed thousands of us, I feel

The last update somehow deleted all of my restore points so I cannot  go back to July when the camera was fine. 

 

Lee Nysted

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‎09-20-2020 09:22 AM

HP Recommended

M1V69UA#ABA        Model #  Envyx360   Lee Nysted ENVY laptop

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‎09-20-2020 09:29 AM

HP Recommended

Model    M1V69UA#ABA        No image devices show up on Device Manager    In events:   "Device USB\VID_064E&PID_930A&MI_00\6&140a0bd7&0&0000 requires further installation."  Driver date:6/21/2006 HP True Vision
 The camera light is on but there is a black screen...audio works when on ZOOM but no video.  It was working fine until an update corrupted something. I have tried every fix I have found. I reset the computer twice and have tried to load drivers but the HP site has nothing new that I can find. Any help would be greatly appreciated.  Lee Nysted   Nyslee@msn.com  

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