Camera says file system error

[Char2018]

Have a brand new go chrome book. On set up all done an the camera says file system error have restarted re booted an don’t know what else to do. Any help would be great. Thanks 

[A4Apollo]

Hi! @Char2018, Welcome to HP forums.

I understand when you open the camera app you are getting file system error on the PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Is this a school-managed Chromebook? If so, a policy restriction might be in place.

Excellent description and a great diagnosis done. It is greatly appreciated.

Try updating the chromebook to the latest version and check if it helps.

Try resetting the chromebook to factory settings following the steps recommended below.

Try the steps recommended below.

Sign out of your Chromebook.
Press and hold Ctrl + Alt + Shift + r.
Click Restart.
In the box that appears, click Reset and sign in with your Google Account.
Note: The account you sign in with after you reset your Chromebook will be the owner account.
Follow the steps that appear.
Once you've reset your Chromebook:
Set up your Chromebook again
Check if the problem is fixed

Refer this article to further troubleshoot resetting chromebook. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Char2018]

Hi 

it’s a brand new chrome book that brought for my son. It says latest update installed, I have restarted it aswell. 

Its not a school based one either 

i followed your steps and still promoting same message. 

Dont know what else else to do thanks 

[A4Apollo]

@Char2018, thanks for your quick response and time.

I appriciate your efforts for trying out the steps.

Try the steps recommended below to perform a power reset.

1. Sign in to your Chromebook.
2. At the bottom right, select the time.
3. Select Settings .
4. At the bottom, select Advanced.
5. In the "Powerwash" section, select Powerwash  Restart.
6. In the box that appears, select Powerwash  Continue.
7. Follow the steps that appear and sign in with your Google Account.
   Note: The account you sign in with after you reset your Chromebook will be the owner account.
8. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook
   • Check if the problem is fixed

Refer this article from google to know more information about performing a reset. Click Here

If the issue still persists after trying out the steps. I will share you few details through a private message about the service options for your laptop.

Please watch your inbox for more information.

Hope this helps!

Happy Holidays! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[CW90]

  I am also having this issue with my daughters new chromebook. I have done all that is requested so far and it still says "File system error" when starting the camera

[Char2018]

Hiya 

i did everything as requested, I ended up having to take mine back to place I got it and got a replacement and so far this one is working fine. 

Apparently there was a issue issue with the update that was installed. 

Hope this helps 

[A4Apollo]

@Char2018, thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

As we have exhausted with all the steps.

Please follow the details steps suggested through a private message about the service options for your laptop.

Take Care! 

Happy Holidays! 🙂