• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP EliteBook 840 G2 Notebook PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hello Everyone, 

I am trying to enable TPM in my Elitebook 840 G2. I can't change TPM embedded settings in bios. I tried every thing. My Bios version is 1.31. I don't know where is the problem. I hope TPM 1.2 is installed in my laptop.

 

5 REPLIES 5
HP Recommended

@HasnatJavaid 

 

The series has TPM 1.2 BUT not all machines of the series have TPM.   Page 116 of the following manual shows you the settings process.

 

                  http://h10032.www1.hp.com/ctg/Manual/c04560057.pdf

 

HP supplies tool to convert 1.2 to 2.0 for HP EliteBook 850/840 G3 up:

 

                https://support.hp.com/au-en/document/c05381064

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hi, @HasnatJavaid 

 

If you are wanting to enable the TPM so you can upgrade to W11, your notebook's processor also does not meet the W11 hardware requirements established by Microsoft.

 

You can read this discussion for how I upgraded several HP and Dell notebook and desktop PC's that did not meet the W11 hardware requirements to W11.

 

Re: Issues upgrading to windows 11 - HP Support Community - 8517912

HP Recommended

Hi, 

Thanks for your reply. I reset my BIOS settings and changed the password. Now I enabled TPM in BIOS but windows 10 is not recognizing TPM now. Can you help me to resolve the issue. I am attaching the screenshots. I manually tried to manually install through add a new hardware option in device manager. It shows option to install TPM 2.0 I installed it but still my windows couldn't  Recognize it. SO I uninstalled and rebooted my PC. I am using Win10 x64 bit lasted built with all updates Screenshot (2).pngScreenshot (3).png

HP Recommended

Maybe I will But I can manage to install without TPM or CPU. I used to install it on Both my office and Home Desktops. But I want to enable TPM. 

HP Recommended

I believe that you need this driver for the keyboard filter device in your screenshot.

 

This package provides HP Hotkey support for special function keys on supported computer models that are running a supported operating system. 

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91903.exe 

 

Can't help you with the TPM device not showing up.

 

I think that is a lost cause.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.