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Message 1 of 2
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Can't Log Into HP Account

HP Recommended
Microsoft Windows 10 (64-bit)

I can't log into my HP account.  I'm trapped in this horrible deadly circle where my username is confirmed as legitimate but not the password.  I go through the steps to change the password:  HP sends me a code to the email, I copy the code into the box, I enter the new password in twice and move on, only to be told that the password doesn't match the username.  Over the last several months, I have gone through this process and looked in vain all over HP's web site for some support for this issue.
If I don't have a product number to enter, no one wants to help me.  If I enter a product number that I do have just to see if I can get further, I am stopped with technical questions which have nothing to do with my issue.  There are no boards that fit my category, so I just picked one, hoping that my problem will be passed on to the right person.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Alainnabh1,


I'd like to help!


Are you truing to login to instant ink account or HP Smart account ?


If HP Instant ink, 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know.


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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