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Zebra36
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Can’t click accept to talking to cortana

Example: Pavilion-14-ce3501sa

The accept button is frozen over and I can’t click on it to accept using my voice with cortana. When I click back it only goes to start the cycle of the same two pages again

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Can’t click accept to talking to cortana

Hi @Zebra36

 

Welcome to the HP Support Community. I'd be happy to assist you with the Cortana issue. 

 

Try these steps - 

 

Step 1 System File Checker -

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.
2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").
3) Enter sfc /scannow (note the space between "sfc" and "/").
 

Step 2 End Cortana's process -

1) Right-click the Start button.
2) Click Task Manager.

3) Click Cortana. 
4) Click End Task.

 

Step 3 Restart Windows Explorer -

1) Right-click the Start button.
2) Click Task Manager.

3) Click Windows Explorer. (It's located near the bottom of the Task Manager menu.)
4) Click Restart.

 

You may also try these steps - HP PCs - Cortana Issues (Windows 10) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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