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‎10-21-2019 06:49 PM

HP Recommended
Product: J8X12UA#ABA 15-1039wm
Operating System: Microsoft Windows 10 (64-bit)

This might be a double post, but I don't care. I've wasted over 36 hours trying to get updates, but can't. After trying and trying, I can't download or install anything. Why? I have a BIOS and many drivers to update. How do I get them and install them? Is this the only place I can get them?

4 REPLIES 4

‎10-21-2019 07:09 PM - edited ‎10-21-2019 07:10 PM

HP Recommended

@Danserz 

You didn't say specifically, but I presume you are trying to download from the HP product page, and my guess, is that you're making the mistake of using the default Win10 MS browser -- Edge -- which makes it difficult to do anything.

 

IF that is the case, then switch over to using something else -- like FireFox or Opera -- and you should then have no further problems downloading from the HP site.  I use both daily in Win10 and have no issues.

 

Also, and you didn't mention using this either -- the HP Support Assistant will do all this for you.



I am a volunteer and I do not work for, nor represent, HP
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‎10-21-2019 07:33 PM

HP Recommended

No, in fact, I agree with you 100%. Edge, or IE in which I dumped years ago. I avoid using anything from ms. Also... I run Linux Mint and drop by windows once ina while. I use Chrome, but if you say I might be able to get the updates with firefox, I'll give it a try. I have no idea how that would make a difference but will try it.

Thanks, WA

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‎10-21-2019 08:10 PM

HP Recommended

I gave Firefox a try and the same thing. Sorry for the big pix.

hp reject.pnghp reject1.pnghp reject2.png

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‎10-22-2019 12:49 AM

HP Recommended

Is there any way I can dump all of the drivers and BIOS and start all over. Maybe from the Recovery partition? I'm out here in a lake and it's cold. send me a lifeline, please. This was a new system three weeks ago and the sped stinks, so I got an SSD and upgraded the ram to 16GB. No help at all for speed. This really sucks!

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