Can't download printer software

[MichelleDawn]

Hello,

I am trying to download the software for my printer.  The printer wasn't working correctly.  The print when I tried to print documents was faded.  I had changed the ink cartridges not long before this, so I don't believe it is the ink cartridges.  I thought the software might need to be updated but when I tried to do this the software wouldn't download.  I am getting an error message saying configuration parser error.  Could I get some help correcting this?

Thank you,

Michelle

[Dragon-Fur]

@MichelleDawn 

Welcome to the HP Community Forum.

Depending on what you are doing, the download might be failing because there is no HP printer software for this printer and Windows 10. 

The Print and Scan Doctor software might not be able to handle "there is no software" and might balk, hang, fail.

What to do?

Install the Windows built-in print drivers.

The Built-in print drivers provide basic print function.

Reference

HP Printers - Installing and Using the Windows Built-in Print Driver

Scan?  See Section FAQ > How do I use the printer functions with the built-in driver?

Example

Scan documents and photos: Complete scan jobs with a Windows app that works with the built-in driver.

• Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer.
• Windows Paint: In Windows, search for and open Paint. Click FileFrom scanner or camera.
• Windows Scan app: In Windows, search for and open the Windows Scan app. If it is not listed, go to Windows Scan (in English) to install it.

HP printers - Windows built-in driver fails to install

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Photosmart Premium e-All-in-One Printer series - C310 

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[MichelleDawn]

Thank you for your response.  I will check out this information this weekend and see what happens.

[MichelleDawn]

Okay, I tried downloading the software and when I tried to  use the printer I got an error message saying:

Error parsing c:\\windows\microsoft.NET\Framework\v4.0.30319\config\machine config

Parser returned error 0x8004005.  Could you tell me what can be done to correct this?