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- Can’t get pass error message on HP logo loading screen

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01-20-2020 05:47 AM
I have no idea how to get pass this or what it means, I’m very confused about why this is happening. Any suggestions would be appreciated.
01-20-2020 08:10 AM
That message means that there is no OS on your PC anymore, and this is most likely due to a failing hard drive.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
3) press the Function key for testing the hard drive (usually F2) and let it run.
Please report back the test results.
I am a volunteer and I do not work for, nor represent, HP
01-20-2020 08:25 AM
Hi thank you so much for the help. Here are the results as per test, I did a short & extensive. Not too sure which either means but whatever helps you help me.
HP PC Hardware Diagnostic UEFI
Extensive check :
Smart check : passed
Long DST : Passed
Quick check :
Smart check : passed
Short DST : passed