Can't install multiple software / drivers

[othmaqsa]

Hello,

Thank you for your message.

Yes, I have a 2nd pc and I will watch the video on it to do the test correctly. I'll come back to you as soon as I have something new.

Thanks

[ub6424]

Hello @othmaqsa 

Ok no worries, check it with calm 😊

best regards

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[othmaqsa]

Hello @Ub6424

Apparently, all the tests has been done (PASSED) at the end of the test. So normally, hardware level, it's good.

Thank you 🙂

[ub6424]

Hello @othmaqsa 

OK, now dive a little bit deeper ...

Please start windows and login

(1) Open cmd.exe as (right click as) administrator and execute:

sfc  /scannow

(2) Reboot 

(3) Open cmd.exe as (right click as) administrator and execute:

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(4) Reboot 

(5) Test again ...

Please report your results ( Screenshots / error messages ... )

best regards

---

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[othmaqsa]

Hello @Ub6424,

Thank you for your message.

I come back to you regarding my problem.

I ran those commands you mentioned but everything went well, no errors, no corrupted files.

I did it a second time after restarting the computer, but no error was detected.

I tried to reinstall a driver downloaded from the HP site, same problem, a command is executed at the end of the installation and the cmd closes without installing anything at all, displaying errors as I mentioned in my old post.

[ub6424]

Hello @othmaqsa 

How are you ?

So now I want you to do a security test...

1) Reboot windows

(2) Please download and install Malwarebytes Scanner

https://www.malwarebytes.com/mwb-download

Direct Download:

https://www.malwarebytes.com/api/downloads/mb-windows?filename=MBSetup-37335.37335.exe

(3) Start Malwarebytes and run a full scan !

If if found malware let it clean !

(4) Reboot

(5) Test again

Please report your results ( screenshots, error messages ... )

best regards

---

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[othmaqsa]

Hello @Ub6424,

How are you ?

Thank you for your message.

I have downloaded the program you are telling me to install, but again it does nothing. No malware found.

I then restarted the computer and tried to install this program to test: HP Hotkey Support - UWP

Same problem, the download is done correctly, then when the installation is finalized, a CMD window opens with the famous message and nothing is installed.

I remind you that this problem appears just when I try to install programs downloaded from the HP site.

When I install an x program from a site (AI or PS, Adobe etc...) , everything works correctly.

Thank you.

[ub6424]

Hello @othmaqsa 

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@othmaqsa wrote:

Hello @Ub6424,

How are you ?

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Fine and you ? 😊

This is very strange. Has this problem existed since the beginning or has it only appeared after various Windows updates?

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️