11-16-2019 02:31 AM
Hello i have recently reset my computer and i have been unable to clear my icon cache. I have tried running the
cd /d %userprofile%\AppData\Local\Microsoft\Windows\Explorer attrib –h thumbcache_*.db del thumbcache_*.db start explorer
command in command prompt but it always says "'thumbcache_*.db' is not recognized as an internal or external command,
operable program or batch file." What is there that i can do? thanks in advance
11-16-2019 02:35 AM - edited 11-16-2019 02:38 AM
Also, if i access explorer, kill the explorer task and then use the command "del iconcache*" it says access denied and when i close all the background processes it just says "Could Not Find C:\Users\alber\AppData\Local\IconCache*.db"
11-18-2019 02:17 PM
@albertus50, Welcome to the HP Support Community!\
Make sure you are the administrator to make these changes.
Let us follow these steps to rebuild the icon cache database:
- Open Start and do a search for Command Prompt.
- Right-click the result and select Run as administrator.
Type the following command to navigate to the icon cache database location and press Enter:
Type the following command to verify the icon cache database files are at the location and press Enter:
The output of the dir command will list the database files.
Type the following command to stop File Explorer and press Enter:
taskkill /f /im explorer.exe
Important: Once you terminate File Explorer, your desktop background and taskbar will disappear, leaving a black screen — but it's OK, it's only temporarily. You need to close File Explorer to be able to delete the icon cache files. Otherwise, you won't be able to do it.
Type the following command to delete the iconcache files and press Enter:
Type the following command to verify that you successfully deleted the icon cache files and press Enter:
If you still see some iconcache files, then it's likely that some apps are still running, which will prevent you from deleting the database files. Make sure to close them all, and repeat the steps.
Type the following command to start File Explorer and press Enter:
Close Command Prompt to complete the task.
Let me know how this goes.
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11-18-2019 03:13 PM
Hello kumar thank you very much for your answer, unfortunately i will not be able to test it out as my computer had a hardware problem this morning and i had to send jt to repair. I will, however, try this when i get it back. Thank you!