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albertus50
Level 2
12 9 1 1
Message 1 of 5
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Can't rebuild icon cache

HP Omen 15-dc0900nz
Microsoft Windows 10 (64-bit)

Hello i have recently reset my computer and i have been unable to clear my icon cache. I have tried running the 

cd /d %userprofile%\AppData\Local\Microsoft\Windows\Explorer 
attrib –h 
thumbcache_*.db 
del thumbcache_*.db 
start explorer

command in command prompt  but it always says "'thumbcache_*.db' is not recognized as an internal or external command,
operable program or batch file."  What is there that i can do? thanks in advance

 

4 REPLIES 4
albertus50
Level 2
12 9 1 1
Message 2 of 5
127
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Can't rebuild icon cache

Also, if i access explorer, kill the explorer task and then use the command "del iconcache*" it says access denied and when i close all the background processes it just says "Could Not Find C:\Users\alber\AppData\Local\IconCache*.db"

 

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HP Support Agent
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Message 3 of 5
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Can't rebuild icon cache

@albertus50, Welcome to the HP Support Community!\

 

Make sure you are the administrator to make these changes.

 

Let us follow these steps to rebuild the icon cache database:

  1. Open Start and do a search for Command Prompt.
  2. Right-click the result and select Run as administrator.
  3. Type the following command to navigate to the icon cache database location and press Enter:

    cd %homepath%\AppData\Local\Microsoft\Windows\Explorer

  4. Type the following command to verify the icon cache database files are at the location and press Enter:

    dir iconcache*

  5. The output of the dir command will list the database files.

  6. Type the following command to stop File Explorer and press Enter:

    taskkill /f /im explorer.exe

    Important: Once you terminate File Explorer, your desktop background and taskbar will disappear, leaving a black screen — but it's OK, it's only temporarily. You need to close File Explorer to be able to delete the icon cache files. Otherwise, you won't be able to do it.

  7. Type the following command to delete the iconcache files and press Enter:

    del iconcache*

  8. Type the following command to verify that you successfully deleted the icon cache files and press Enter:

    dir iconcache*

    If you still see some iconcache files, then it's likely that some apps are still running, which will prevent you from deleting the database files. Make sure to close them all, and repeat the steps.

  9. Type the following command to start File Explorer and press Enter:

    explorer.exe

  10. Close Command Prompt to complete the task.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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albertus50
Level 2
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Can't rebuild icon cache

Hello kumar thank you very much for your answer, unfortunately i will not be able to test it out as my computer had a hardware problem this morning and i had to send jt to repair. I will, however, try this when i get it back. Thank you!

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HP Support Agent
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Can't rebuild icon cache

@albertus50

 

Sure, feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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