• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-30-2018 01:11 PM

HP Recommended
Product: HP 250 G5 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Wanted to update my graphic driver think it might be causing problems on a game i play, plus it hasnt been updated since i got the laptop. I cant use the intel updates as its been customised by HP. I spoke to customer support online and they sent me a link to download

 

https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-250-g5-notebook-pc/10180321/swItemId/o...

Intel High-Definition (HD) Graphics Driver - Apollo Lake (Windows 10 v1709)

22.20.16.4785 Rev.A

 

but when i went to open it it says my computer doesnt meet the minimum requirements.

 

This is the details of my notebook

Windows 10 Home 64-bit  (version 1709)

Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz

8GB  Micron 2133MHz

Intel(R) HD Graphics 520

22.20.16.4691 (02/06/2017)

 

 

when i use the hp support assisant app it doesnt find any new updates 

are there any compatable updates out there or am i stuck with what ive got?

 

 Thank you in advance 

Reuben

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-30-2018 01:28 PM

HP Recommended

Hi:

 

Your notebook would use the Skylake graphics driver...

 

http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82028.exe

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-30-2018 01:28 PM

HP Recommended

Hi:

 

Your notebook would use the Skylake graphics driver...

 

http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82028.exe

Was this reply helpful? Yes No

‎05-02-2018 12:54 AM

HP Recommended

Thank you very much

 

Graphic Driver updated and so far no problems on the game 🙂

Was this reply helpful? Yes No

‎05-02-2018 06:50 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.