Cannot install HP hardware support tool sp144583

[lsr2022]

Install of the diagnostic tool fails.  When I attempt to install the .exe file, sp144583.exe - I get the black command screen for a short time with an error: ... swsetup... attempt to provision...  then does nothing. Downloaded tool 3 times; ran as administrator; turned off antivirus while trying to install the tool; ran sfc /scannow,  chkdsk  and various malware scans. I have never experienced an issue with an install, on this or any other of my many HP computers. Thank you!

[lsr2022]

Sorry - that was wrong PC.  This is the one with the problem:

[lsr2022]

Primary problem:  My touchscreen stopped working a few days ago.  After days of research and troubleshooting, touchscreen worked after running the 3 DSIM's, but later, after another scannow, it stopped working again.  The inability to install a support tool is of less concern to me than losing my touchscreen.  (I have been able to access HP hardware troubleshooters and I have no problem installing other downloads.)  I can live without the touchscreen, but it is annoying and troublesome to be unable to fix it.  Thank you.

[OlafStumm]

I  have figured out that you can simply unzip the 
sp144583.exe package (with e. g. 7-zip)
to a folder, then double-click on the
47142b19c91b481a96d9a8915b38c645.appx file in the folder

and simply install the package 😁.

The same play with the HPSupportSolutionsFramework-12.19.48.1.exe if it's necessary 😎.

Both has worked on my HP  Notebook.

Greetings

Olaf 

[lsr2022]

Many thanks, Olaf! Your detailed and informative reply is most appreciated.  However, the install fails before I get to that point...."When I attempt to install the .exe file, Sp144583.exe - I get the black command screen for a short time with an error: ... swsetup... attempt to provision...  then does nothing."   I may have reached the same tool via another route, but still have no touchscreen.  After days of research and countless efforts, the touchscreen function returned for a few hours, after one of my several runs of the DSIM tools.  However, after the next scannow, the touchscreen stopped functioning, so I am back to square one.  I am not a quitter, but may just choose to live without the touchscreen function, although I hope its absence is not an indication of other underlying problems.  Although this HP is not the newest model, it is almost pristine, as it has served only as a spare/backup, primarily used only for updates and short term general activity.  Just when I planned to begin using it more, the touchscreen fails. I have no problem installing other downloads - only the hardware tools diagnostic (Sp144583).  Many thanks, once again.  Take care.

[OlafStumm]

Hello Lsr2022,

the primary problem first 🙂

Step 1: Rightclick on the sp144583.exe and click on Show more options  if you are running Windows 11.

Step 1

Step 2: In the extended menu click on 7-Zip and then extract to "sp144583\" 

Step 2

Step 3: Change the path to the new folder. It should looks like the screenshot below. 

Step 3

Step 4: Doubleclick on the .appx-file and a window like the one below should open and you can install the app. 

Step 4

Your secondary problem sounds like a driver failure, so your should attempt to uninstall and reinstall the driver of your touchsreen with the respective driver package.

[OlafStumm]

And if you dont like my first way to install the package, here is the 2nd one:

Rightclick on the sp144583.exe and then click Properties

Step 1

Then enable the Unblock checkbox, click OK and install the sp144583.exe.

Step 2

Alternatively (3rd way) install the HP PC Hardware Diagnostics Windows from the Microsoft Store App on your laptop 😉.

Greetings

Olaf

[lsr2022]

Hello Olaf!  Many thanks for your tireless efforts to help me!  My touchscreen is working again (probably temporarily), having run the 3 DSIM's again.  I have and/or will try each of your suggestions, although I have yet to find the touchscreen driver, but will continue to try.  In the meantime,  I have had to put this challenge (and the problematic Windows 10 pc) on hold for now.  I did not want to wait any longer to thank you, however.  Thanks again and take care.

With kind regards,

Linda