Cannot update Windows 10 - HP Pavilion stating uninstall Pavilion Notebook

[Diarmuid180]

Hi,

I'm trying to update my Windows 10 OS and keep getting a message saying to uninstall HP Pavillion Notebook to update.

How do I resolve this?

Product ID: [Personal Information Removed]

[iomare]

Hi,

Can you provide the exact model of the notebook. Here you can see various ways to find it.

Find product and serial numbers for HP PCs, printers, and accessories | HP® Customer Support

It usually indicates that you need to update the BIOS

Let us know,

David

[Diarmuid180]

Hi David,

The product number is: N5R36UA#ABL

The serial number is: [Personal Information Removed]

Hope this information helps?

Thanks

[iomare]

Yes.. You could try downloading and installing the latest BIOS from here and see if it solves the problem

https://support.hp.com/us-en/drivers/swdetails/hp-pavilion-15-ab100-notebook-pc-series/model/9112008...

Hope it helps,

David

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[Diarmuid180]

Thanks that has worked but now my laptop is ridiculously slow, any suggestions for this?

[iomare]

Ok.

Yes it is not going to be the fastest machine. You need to update the machine completely. In settings go to Windows settings > Wiundows update and let al the updates install.

You should replace the Hard Drive with a 2.5" SATA3 SSD. This will give a great boost to the notebook.

Example

https://www.amazon.co.uk/Crucial-MX500-CT500MX500SSD1-NAND-Internal/dp/B0786QNS9B/ref=sr_1_4?crid=3C...

On page 40 of the service manual you can see the steps to replace the drive.

https://h10032.www1.hp.com/ctg/Manual/c04775872.pdf

You can create a bootable USB drive with Windows on it and use it to reinstall Windows on the new SSD

https://www.microsoft.com/en-us/software-download/windows10

As i said it will give a great boost to the everyday performance of the machine.

Hope it helps,

David

Please click on yes for thanks
Please click on accept as solution if answered your question